Hi, students! Here are the tasks for your individual work.
You may send pictures\photos of the pages.
You are free to ask questions.
Enjoy learning English and stay healthy!
Summarising Lesson.
My students!!!
Today, it’s hard to say
goodbye. I know these last few weeks haven’t been easy.
Now our lessons and distance learning is over and it's time to summarize and have a rest.
You all worked well and I want to thank everybody for your reading, speaking, making dialogues,
watching videos and doing diferrent exercises, tasks and taking active part in our distance learning.
Smile, Dream, Believe, Inspire, Love and always Study!!!!!!
You worked very well and next year everything will be ok and better!!!!!
Thanks everybody for your active participation!!!!! Be healthy and Happy!!!!!
For those who wants to get extra points, follow the link and complete the test tasks.
https://docs.google.com/forms/d/e/1FAIpQLScBNNOOq0Z7vMRSaTWiAum98SqcJUBSjA7iDtrDarQlM3KlLg/viewform
Good Bye!!!!
- Усі завдання можна виконувати у будь-який зручний день і час з моменту оприлюднення
- Зворотній зв'язок з учителем - місце для коментарів на сторінці блогу та електронна пошта.
УСПІХ ПРИХОДИТЬ ДО ТИХ, ХТО ЙОГО ПРАГНЕ !
Reading Test
Task 1. Read the text "Food and Rstaurants". Do you like eating out? Check out these reviews of the trendiest places to eat and improve your reading skills.
Food and restaurants
Are you looking for somewhere special to go this weekend? Do you want to try something new? Check out one of these hot new restaurants.
Last Days of the Raj
A centrally located Indian restaurant, perfect for eating before or after the cinema or a show. In summer enjoy your meal in the beautiful garden. The most popular dishes are lamb and chicken cooked with mild, medium or hot spices. For brave customers there is extra hot!
A Taste of Tuscany
Whether you’d like a great value-for-money lunch or a relaxed evening meal in stylish surroundings, this is the place for you. The chefs have all been trained in Italy and they make both traditional and contemporary dishes. We recommend the pasta and seafood.
Your Local Caff
Remember when cafés served full English breakfasts – sausages, beans, fried bread, bacon and eggs – with a strong cup of tea? Well, this place still does and you can have your breakfast at any time you like during the day while you listen to your favourite tunes from the 1980s.
The Lemon Tree
This pretty restaurant serves healthy food that’s tasty too. Come in for a vegetarian snack at lunchtime or a great fruit smoothie or a cappuccino and a delicious piece of cake in the afternoon. Food is bought from local producers whenever possible.
Cheesy Bites
A restaurant that only serves cheese, but hundreds of cheeses from many countries and in lots of different forms. They serve reasonably priced lunches but dinner can be expensive. Lovely food and a very elegant dining room, looking onto an amazing flower garden.
Fast Best
Fast food doesn’t have to be junk food, as this café proves. Do you fancy a really good hamburger made with the best ingredients, or old-fashioned fish and chips fried to perfection, all on the table in super-quick time? Speed and quality are important here, and the prices aren’t bad either.
The Chocolate Box
The owner of this small café used to cook all kinds of food, but then she realised she preferred desserts to anything else. If you want meat or fish, don’t come here. They only do desserts! Lots of different kinds of sweets. Chocolate lovers will be excited by the range of chocolate cakes.
Musical Chairs
Have you noticed how music improves the taste of your food? This new restaurant has different types of live music every night except Sundays, and excellent food to go with it. Great fish dishes, steak and pizza. Monday is classic rock night, so see you there!
Task 2. Follow the link and check your understanding and take the test:
https://docs.google.com/forms/d/1asPJz-sTTvGUi60xsjSV3GvkBeizlJRkOnFgjYwWIpQ/edit
Task 3. Think about: Which of these restaurants would you choose to go to? Why?
Well Done!!! Thank you for your work!!!!
Good Luck!!!!!!
Let's continue our work!!!
Listening Test
Instructions: Do these exercises in written form in your copybooks and then take a screenshot or take a photo and send me to my email (viber, telegram, Messenger).
Task 1. Listen to the conversation and do the exercises to practise and improve your listening skills.
Task 2. Right-click on the link, and do the task..
Task 3.What's your favourite restaurant? What food and drink do you like to have there?
P.S. Результати виконаних завдань чекаю на свою електронну пошту обов'язково!!!!!!
Task 3.What's your favourite restaurant? What food and drink do you like to have there?
P.S. Результати виконаних завдань чекаю на свою електронну пошту обов'язково!!!!!!
Hello!!!))) How are you today?
I hope everybody is fine. I think you are ready to work.
SPEAKING TEST- Make a dialogue using the situation and expressions below.
- Learn it by heart.
- Record the video.
- Send me to my email (viber, telegram, Messenger).
WRITING TEST
Writing Task 1. Take the test:
Writing Task 2. Letter writing:
You should spend about 20 minutes on this task.You want to apply for the following job. A restaurant has advertised in a newspaper that a waiter/waitress is required for evening work. It has also mentioned that the prospective candidate should have some experience. Write a letter to Mr Moore describing your previous experience and explaining why you would be suitable for the job. Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows:
Dear Sir or Madam,
I am writing to apply for the evening job as a waiter at your restaurant in response to the job advertisement that was published in the Daily Independence on 24th August. I am .............
.........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Thank you for reconsidering my application. Looking forward to working for you in the near future.
Yours faithfully,
Rahul Choudhary
Writing Task 3. Put the sentences in the correct order:
Dialogue between the waiter and the customer.
2. chicken order side like and corn. the of I'd Yes. a .....................
3. you like what And drink? to would ...........................................
4. of cup like coffee, I'd a please. ..................................................
5. something Would you like dessert for ? ....................................
6. have I'll Yes, cake, please. the ..................................................
7. Could the have check, please? we ............................................
8. Yes, here it is. ...........................................................................
9. are. you Hmmm. Here $23.55. .................................................
10. again. Thank Come you. ........................................................
11. Thank you. Goodbye..............................................................
Writing Task 4. Creative writing. Complete the sentences below with your own ideas.
HELLO, MY DEAR STUDENTS! HOW ARE YOU TODAY?
I HOPE EVERYBODY IS FINE. I THINK YOU ARE READY TO WORK.
Banquets have hit the event mainstream again. The nation’s love of good food, good drink and a glamorous atmosphere has lead to this indulgent communal feast dominating the events sector.
And with good reason! Banquets are popular because they effortlessly give an event a focus, whether it’s a party, a ceremony or a dinner dance. The act of sitting and dining brings people together to feast and chinwag, offering somewhere relaxed and natural for people to network at ease.
http://ihmkolkatafoodandbeveragenotes.blogspot.com/2015/05/banquets-and-outdoor-catering.html
Wedding buffet menu ideas:
"Weddings plans"
Sarah: Ooo, this is so exciting. So, where do you want to get married? I know, I know, I know. Um, up in the mountains. You know, that beautiful waterfall? Why don't we get married by the waterfall?
Ronald: Uh, I don't know.
Sarah: Oh, come on. It would be great. It's so beautiful, and it's peaceful, and it's really romantic. Come on.
Ronald: I don't know. You know I'm allergic to 32 types of wild flowers . . .
Sarah: You'll be okay. Take an allergy pill.
Ronald: . . . and I might break out in a terrible rash.
Sarah: You'll be okay. Come on. Well, let's . . . . I'm sure we can come up with something nice. Come on. Let's think about it.
Ronald: Wh . . wh . . . wh . . . We could get married in my parent's backyard. [ What? ] Yeah. We just need to move the dogs for a few hours.
Sarah: No! Don't even think about it. Their backyard is really tra . . . tra (She means to say, trashy). It's . . . it's in bad shape. And their house is like, right next to the freeway. It's only half a block from the freeway. It's so noisy. Come on. There is a real nice reception hall only a couple miles away. We can do that. You don't have to worry about your allergies.
Ronald: Ah, that sounds expensive!
Sarah: It's not that expensive . . . just a little bit. And then, and then, look. We can have a catering service come, and they serve shrimp and lobster tails, and when my friend got married, they had the best desserts. Come on, and then, you know, for our breakfast, our wedding breakfast, we could go to that Japanese restaurant . . . I can't remember. What's it called?
Ronald: You mean, Samarai Sushi?
Sarah: Yeah, Samuri Sushi! Their food is so good. Come on, come on.
Ronald: That sounds so expensive.
Sarah: But it's okay. It's worth it. Come on, Ron! Come on!
Ronald: How about my mother's tuna fish sandwiches instead?
Sarah: Ronald. We can spend a little bit more money than what you keep in that old stupid jar on your desk. Come on.
Ronald:Well, I was trying to save money for the honeymoon.
Sarah: Well, yeah. [ Yeah. ] Well, okay. Well, I've been thinking about too. I've been thinking about it for weeks.
Ronald: Me too. Now look, look at this Web site. We could go to Salt Lake City, Utah.
Sarah: That would be so cool! They have the best snowboarding and skiing, and their snow. It is the best snow. This time of year would be perfect. They have some really, really nice hotels. Oh, Ron, we're going to love that. That would be wonderful. I love skiing.
Ronald: I . . I . . . I was thinking about visiting some of the local art and natural history museums instead. [ What? ] Snow skiing just isn't my thing.
Sarah: Oh, Ron. Come on.
Ronald: You . . . you know. I don't do well in the cold.
Sarah: Brother!
Ronald: Oh, yeah! [ What? ] That's a good idea. Let me call my brother. [ No way!] He lives there, and he probably could let us stay at his house.
Sarah: For our honeymoon!?!?!
Ronald: Oh, yeah! [ No! ] Wait, wait! Where are you going? Come back. Did I say anything wrong?
Vocabulary and Sample Sentences
- peaceful (adjective): quiet, calm
- The family played very peaceful music during the wedding ceremony and reception. - allergic (adjective): having a medical condition that makes you sick after you touch, eat, or breathe something
- The bride is very allergic to milk products, so they didn't serve ice cream during the reception.
- Some of the guests might be allergic to peanuts, so let's not serve any during the reception. - break out (verb): to suddenly begin to have a rash on your skin
- Emily's son broke out in a very bad rash after he was stung by a bee in the back yard. - come up with (verb): think of, create, or present an idea
- My friends were going to have a wedding reception outside, but because they weather was going to be bad, they came up with the idea of having a friend's house nearby. - trashy (adjective): in poor condition, dirty
- Unfortunately, they lived for a short time in a real trashy apartment until they could afford something better. - catering service (noun): a company that prepares and serves food for parties, weddings, and other activities
- My parents hired a catering service to prepare the food for the wedding.
1. The woman wants to get married ________.
at a local church at some scenic place
2. Sarah doesn't want to get married where Ron's parents live because _____.
there is too much traffic in the area they don't have enough chairs and table
their house and yard are way to small
3. Sarah wants ______ to prepare the refreshments at the reception.
a food service company her parents and family her close friends
4. Ron wants to ______ on their honeymoon.
drive through the mountains visit some art museums go on an exciting cruise
5. Ron likes the idea of ______ during their honeymoon.
relaxing at an exciting resort spending romantic nights at a hotel staying with his brother
A few decades ago, getting a credit card was somewhat difficult and almost impossible
Marriage customs, traditions, and rituals differ from country to country and from
community to community even within the same country. Discuss these questions
about your culture with a partner:
What is the average age for a first marriage for both men and women?
How do people meet and court each other?
How long is a typical courtship?
Who pays for different costs with the wedding and any reception?
Where do people often get married?
What do the groom and bride wear? How about the guests?
What happens at a typical marriage? What activities do people do?
What foods are often served at such events?
Where do people go on a honeymoon if this is common practice?
Online Investigation. Choose a country below. Then, use the Internet to collect information on the questions in the Post-Listening section above. Share your ideas with a partner.
Mexico
India
Japan
Saudi Arabia
Italy
Morocco
China
France
https://www.esl-lab.com/difficult/wedding-plans
there is too much traffic in the area they don't have enough chairs and table
their house and yard are way to small
3. Sarah wants ______ to prepare the refreshments at the reception.
a food service company her parents and family her close friends
4. Ron wants to ______ on their honeymoon.
drive through the mountains visit some art museums go on an exciting cruise
5. Ron likes the idea of ______ during their honeymoon.
relaxing at an exciting resort spending romantic nights at a hotel staying with his brother
A few decades ago, getting a credit card was somewhat difficult and almost impossible
Marriage customs, traditions, and rituals differ from country to country and from
community to community even within the same country. Discuss these questions
about your culture with a partner:
What is the average age for a first marriage for both men and women?
How do people meet and court each other?
How long is a typical courtship?
Who pays for different costs with the wedding and any reception?
Where do people often get married?
What do the groom and bride wear? How about the guests?
What happens at a typical marriage? What activities do people do?
What foods are often served at such events?
Where do people go on a honeymoon if this is common practice?
Online Investigation. Choose a country below. Then, use the Internet to collect information on the questions in the Post-Listening section above. Share your ideas with a partner.
Mexico
India
Japan
Saudi Arabia
Italy
Morocco
China
France
https://www.esl-lab.com/difficult/wedding-plans
Homework. MAKE A MENU USING THE INFORMATION FROM THE VIDEO.
WEDDING BUFFET MENU IDEAS.
HTTPS://WWW.YOUTUBE.COM/WATCH?
Revision. Answer the questions in written form.!!!!!!!!!!!!!!!!!!!!!!!!
Урок 61-62.
Тема. BANQUETS AND OUTDOOR CATERING.
How are you today? Are you full of energy?
Let's continue our work....
Task 1. Read and summarize the information. Make
notes into your copybooks.
6 Different Types of Catering Services.
Provision
of food for an event is as essential as the event itself. However, for a
first-time planner, choosing the type of catering that fits your event can be a
daunting task. With the wide variety of food options, it can be a little tough
to choose effectively.
Here
are the six different types of catering:
1. Corporate Catering
Corporate
catering depends on the size and level of the function being hosted. Corporate
functions may range from small gatherings to fancy dinners. These require a
specific type of structure when catering for them. Some companies would prefer
a small open bar for its residents while others will opt for a small foods
tasting session.
Corporate
functions are elegant and very relaxed and should be catered for with regard to
this fact. Hiring a wedding caterer for your corporate function might prove
wasteful and will eventually reflect on your expenses.
2. Wedding Catering
Wedding
catering is one of the most common forms of large-scale catering. One of the
most critical aspects of a wedding is the reception, which mainly focuses on
the food offered to guests. Weddings can be tricky since you may never be able
to accurately estimate the number of people to be present during the wedding.
The
menu should reflect the diversity of the invited guests with a view to catering
to different tastes. Aside from the food and the wine, the caterer is also in
charge of table settings and displays, which vary for different functions. When
sourcing for a caterer, get one with experience in wedding catering.
3. Social Event Catering
Retirement
parties, birthdays, baby and bridal showers always call for celebration. These
functions are more intimate and demand attention to detail,especially when it
comes to catering. Due to their small nature, always make an effort to
service clients’ specific dietary needs. Attention to people’s allergens should
be noted to avoid cases of inflamed allergies arising from food intake.
Also,
cultural beliefs should be considered to avoid the chance of providing
prohibited foods during such gatherings. Additional options, aside from the
food, such as the theme colour of the event, should also be factored. Compared
to weddings and other large gatherings, small social events do not require a
large presence of on-site staff. This is done to emphasize the intimate nature
of such gatherings.
4. Concession Catering
Public
events, major sporting events, and large music concerts fall into this
category. Wherever you find large crowds of people gathered, chances are there
is food on site. In such cases, only provide the most popular foods since it is
difficult to cater to everyone’s specific dietary needs. For instance, it makes
sense to have popular fast food bars instead of full course food options.
Since
most of the caterers at these events work as vendors, their goal is to make the
most out of an event, which means providing the most popular and unique foods
to attract as many customers as possible to their stalls. While planning for
such events can be a nightmare, with the right menu choices, you can make a
fortune while at the same time ensuring everyone is happy and well fed.
5. Food Truck Catering
This
is a highly popular catering option for small outdoor functions or functions
with many food vendors. They do not require a large staff. Two or four are
enough to facilitate the preparation of food and serve people, which is mainly
done through a window. Food selection can range from the very simple to fancy
depending on a customer’s needs and the nature of the event. This type of
catering works well for casual outdoor events in a garden setting where the
crowd is not too big as to overwhelm the caterers.
6. Restaurant Catering
If
you are hosting an event and would like a more advanced menu than the usual,
restaurant catering is the way to go. For instance, if your event is being held
within a hotel’s premises, using one of the hotel’s recommended restaurant
caterers is highly advised. You might even get such a catering service as a
package, which will save you the hustle of planning for all the intricate
details. Some restaurants also provide outside catering should you want the
same services at a different location. The caterers might also provide table
dressing services if you wish to make the event beautiful and immersive.
Understanding
the different types of catering services helps you make an informed decision
whenchoosing a caterer for your gathering. The food provided at the event
is as important as the event itself since it brings people together, and since
people have varying tastes and dietary needs, aligning the menu with this in
mind will make for an unforgettable event.
BANQUETS AND OUTDOOR CATERING.
Banquets and Outdoor catering
A banquet is a FOOD AND BEVERAGE service at a specific time and place, to a given number of people, to an agreed menu and price. Banquets are special functions for social professional and state occasions.
EXAMPLES
SOCIAL OCCASIONS: Wedding Receptions, Birthday Parties, Cocktail parties, New Year parties etc.
PROFFESIONAL EVENTS: Conferences, Convention, Training programs, Board meetings etc.
STATE AFFAIRS: State banquets, Diplomatic cocktails and dinners etc.
Banqueting is a business of selling space to hold functions. Banquets require large halls with kitchens to provide quantity foods, Banquet halls are found in large hotels where banquet business is part of the overall revenue strategy
Banquet organization structure
Banquet manager.
Banquet Sales Coordinator Banquet Secretary
Banquet Supervisor Banquet Sommelier
Waiters Waiters
Casual Staff Casual Staff
Following are the principal members of banquets:
Banquet Manager is the overall in charge of meeting banquet sales targets, developing banquet business, customer contact, banquet administration and supervising all arrangements.
Banquet Sales coordinator prepares sales kits, fact sheets layouts and proposed menus, visits potential guests to solicit business, conducts FAM tours of facility
Banquet Menu
The Banquet Sales coordinator coordinates with the Chef to prepare a choice of two table d’hôte menus or give suggestions for a buffet. This makes it convenient for the customer who is always looking for suggestions, and the chef who plan meals keeping in mind factors such as availability of raw material, cost and preparation times. Atypical table d’hôte menu would include
APPETISER
SOUP
ENTRÉE
VEGETABLE
SWEET DISH
COFFEE
Task 2 Look at these video and get some general information.
How To Set Up a Buffet
For those who wants to know more...
HOMEWORK.
TASK 3. MATCH EACH QUESTIONS BELOW WITH AN APPROPRIATE RESPONSE.
Enjoy learning English and stay healthy!
Урок 59-60
Тема. Прийом замовлення. Обслуговування осіб, які проживають у готелях.
Wednesday, the 8th of April
1. Write down unknown words and phrases and learn them.
Learn English hotel vocabulary:
2. Read the dialogues, translate into Ukrainian, remember useful phrases.
3. Look at these video and get some general information.
How To Speak English At Hotel? How To Talk In English At Restaurant?
Homework. Read and write down the sentences into your copybooks. Complete the sentences, use the words from below.
Урок 57-58.
Тема. Особливості спілкування з різними типами відвідувачів.
Подача меню та прейскурантів.
Hello, my dear students!
This exercise is for restaurant service staff. It will help you to communicate better in English. A customer wants some information from you. Choose the most natural-sounding response:
1. Check yourself. Do the quiz:
2. Follow the link,watch a restaurant training video and make notes.
3. Read and translate the information.
Do you know that great customer service is essential to your success? How do you deliver excellent customer service at restaurant? First, let’s define it: customer service is the assistance and advice you provide to your diners. Customer service is equal parts communication and genuine attention to your diners. When guests visit your restaurant, you want them to feel welcome. When you treat them with care and respect while providing an excellent meal, they’ll come back to your restaurant again and again. Customer satisfaction has a massive impact on your revenue. We’re going to discuss five ways to deliver excellent customer service at restaurant.
1. Do It Right From the Start
While food quality is incredibly important, it is the experience diners have from the minute they walk in the door to the minute they exit that counts. Restaurants should remember to keep the customer’s needs at the forefront of every dining experience. Here are a few tips for accomplishing this:
Speak Appropriately
· Greet your diners the minute they walk in the door.
· Use respectful titles – sir, ma’am and miss work well.
· Don’t interrupt.
· Listen intently and pay attention to what they want.
· Be thoroughly versed on your menu. Ask questions and repeat their orders to make sure you get it right.
Etiquette Matters
While the etiquette often depends on the restaurant type, proper etiquette may be maintained in pizza parlors as well as fine-dining restaurants.
· Who do you serve first? If there’s a guest of honor, serve them. If not, begin with the women, then men, then children.
· Serve and clear food from the diner’s left. If you have to reach in or interrupt, be polite.
· Serve, pour and refill drinks from the right.
· When serving food, have a system so you know which plates go to which diner. Don’t call out entrées if possible.
· Never make diners feel like you want them to leave. The server’s tip is not more important than the diners’ comfort.
· Don’t make your diners ask for the check. Clear plates, bring the check and process it in a timely manner.
2. Don’t Make Them Wait
If your diners have to wait too long for their first round of drinks, appetizer or meal, it really won’t matter to them that your bartender makes the best martini or the chef prepared the best steak. Your diner is already irritated and hungry.
You can call this the negative turning point. Remember that it can be hard to win back your disappointed customer. Avoid disappointing them at all costs. Make sure you have enough staff on hand so they never have to wait too long. If your diner orders a meal that takes a bit longer to cook, let them know in advance. Be forthcoming and informative.
Your goal is to accommodate your diners with exactly the same quality food and service every day and at every time of day.
A happy customer is one whose problem was solved quickly and satisfactorily.
3. Fix Problems Immediately
Your third step in delivering excellent customer service is your finesse at dealing with customer problems and complaints. No matter how hard you try, something is going to go amiss some time or another. Whatever the problem, your goal is to please the customer.
It is vitally important that you deal with problems immediately. Don’t let your customer’s anger linger while waiting to work his way up the management chain. Here are a few tips for dealing with customer problems:
· Listen intently to their problem without interrupting.
· Own the mistake. Acknowledge that, yes, there is a problem. Let them know you are very sorry.
· Stay calm, especially if you don’t agree with your customer.
· Maintain eye contact and watch your body language. Make sure your body isn’t telling a different story than your words.
· Ask your customer what they’d like. Try to negotiate a solution that is acceptable to both of you.
· Always empathize, don’t blame.
· Apologize again!
· Solve the problem quickly and without drama.
4. Use Customer Comment Cards
Show your diners you value their opinion. Exceptionally effective restaurants want their customer’s opinions – the good, the bad and the in-between.
When you give them the opportunity to leave a comment, you show them that you care and are always looking for ways to improve your food and your service. Your customer’s comments can help you learn about areas that need improvement. The comments can also show you where you are excelling. You’ll see what your customers see and in the end be able to provide them even better service.
You’ll build better customer relationships and enhance your restaurant at the same time.
5. Incorporate Technology
Offer Free Wi-Fi
Games at the Table. Parents of young children are often exhausted after a long day at work. Give the parents a break while occupying their children. Consider handheld gaming devices at the table, a TV/media room for kids (and the old stand-by – coloring books).
4. Read and translate.
Homework. Make a dialogue using the information from the copy.
Урок 55-56.
Тема.Зустріч відвідувача, привітання, знайомство.
Розміщення відвідувачів за столами.
Monday, the 30th of March
Greeting and seating
Task 1. Listen to the video and make notes How to greet and seat Restaurant Customers.
- Do you want to know how a waiter or waitress or server or host or hostess should greet or welcome and seat guest at restaurant? Watch a video and enrich your knowledge.
Reading.
Task 2. Read and translate the text and do tasks A, B in written form.
Speaking.
Task3. Write down and Learn english conversation: At The Restaurant.
https://www.youtube.com/watch?v=pbE41gEQZr4
Let's sum up the information.
So, the most common restaurant service standards are:
- Greeting the guests well.
- Seating them at the desired table or the bar or waiting area if there is a wait time.
- Presenting the guests with a menu and wait for a few minutes before going over for the order.
- Assisting the customer in placing an order by explaining the dishes (if asked), and repeating the order to ensure no mistakes in order taking.
- Ensuring that the order is served to the customer as soon as it is prepared and minimizing the time delay between placing the order and serving it.
- Delivering the food at the table, and serving it to the customers, if needed as per your restaurant’s service standards.
- Checking to see if the food is alright, or if the customers wish to order more at intervals.
- Clearing off the table only once the customers are done with their meal or drink.
- Reducing delay while billing.
- Asking for feedback about the service.
- Ensuring hospitality even after the customer has paid the bill and is about to leave.
Use this Customer Service Checklist to ensure that you
maintain optimum restaurant service and deliver a great guest
experience to your customers.
Writing. Task 4. Homework.
So, my pupils, make up your own dialogue using these phrases, learn it and record a video and send it to my Viber.
1. The waiter
Hi, I'm Sue, I'll be your server for tonight.
What can I do for you?
Can I help you?
Can I take your coat?
Have you booked a table?
How many are you?
Would you follow me, please?
Can I take your order, sir/madam?
What would you like to start with?
What would you like to drink?
What would you like for dessert?
How would you like your steak? (rare, medium, well done)
Do you want a salad with it?
What kind of dressing?
Anything to drink?
Do you want a dessert?
The burgers are very good.
Sorry, the hamburgers are off.
Is everything all right?
Did you enjoy your meal?
Are you paying together?
May I show you to a table?
If you wait, there'll be a table for you free in a minute.
Do you want vegetables with it?
Why don't you try the pizza?
It'll take about 20 minutes.
|
2. The guest
A table for two, please.
May we sit at this table?
The menu, please.
What's on the menu?
What's Irish Stew like?
We're not ready yet.
The steak for me, please.
Can you bring me the ketchup, please?
A salad, please.
I'll have the same.
That's all, thank you.
Can I have the bill (AE: check), please?
This is on me.
Here you are.
The rest is for you.
Do you have wine by the glass?
I'd prefer red wine.
Please bring us another beer.
Could I have chips (AE: French Fries) instead of salad?
What can you recommend?
Please bring me the bill (AE: check) with my coffee.
I think you've made a mistake.
|
Урок 54.
Тема. Узагалююче повторення.
Control Paper
Task 1. Reading.
Task 2 . Writing.
Speaking.Learn by heart one of the dialogues which you write down and learned during this theme record the video and send it to me via Viber.
Writing. Drag the words into the correct boxes
Tasting Semi-selective Fixed price Cycle Static Catering Table d’hote Daily Selective A la carte Pricing Non-selective
1. Single use menu that changes every day ________
2. Menu that repeats based on customer base, often used in onsite foodservice
operations _________
3. Menu with no choice, such as a banquet or hospital special diet menu _______
4.Menu with one price for the entire menu _________
5. Menu that is the same every day, common in chain restaurants__________
6. Menu that offers many choices, typical in family and casual segments _______
7. Menu with individual pricing for each menu item _________
8. Menu offering small portions over many courses ________
9. Menu with limited choices, typical of small and/or themed operations _____
10. Menu offering complete meals at set prices, typical in a resort and
European bistros _______
11. Unused answer ________
Bless You!!!
Good Luck.
Урок 53.
Тема. Порядок та правила складання меню та прейскурантів.
Dear pupils!!! Welcome to our lesson of professional English.
Read and translate (make notes into your copybook)the article then use the information to compose your own menu or price list.
What's the first thing your customers see and the last thing they consult before they order?
It's not a complicated riddle. If you said the restaurant menu, you're absolutely correct: the restaurant menu is your restaurant's most important marketing material.
So, today we are going to learn menu and price list planning. Menu planning is a learned skill improved through practice. Effective menus are critical to the financial health of a foodservice operation and serve as a “driver” of the business. Their importance to a successful foodservice operation can not be overstated.
MENU PLANNING PRINCIPLES AND FACTORS TO CONSIDER:
Menu planning principles include:
balance,
nutritional quality,
aesthetics, and variety, including color, texture, flavors, shapes and sizes of food. The equipment and personnel available to produce and serve the menu are also important considerations in planning the menu. Along with all of these considerations, the effective foodservice manager also has to consider costs, production and other management issues.
Factors affecting menu planning can be organized into two main areas: customer satisfaction and management decisions.
Four factors related to customer satisfaction include sociocultural background, food habits and preferences, nutritional influence, and aesthetics.
So, to plan a good menu you need to consider the following factors:
· food cost and budgetary goals of the foodservice operation
· production capability, including available equipment and personnel
· type of service and food delivery system
· availability of foods
· the philosophy of the business and foodservice operation
SUGGESTED STEPS IN MENU PLANNING
· Once it’s time to actually plan the menu, the conventional wisdom is to start with a menu pattern that fits your operation and then work through breakfast, then lunch, then dinner.
For instance, if you are planning a lunch menu, will you have soups, salads, sandwiches, pizzas, full platters, sides, desserts, and beverages. How many selections will you offer in each of your chosen menu categories? Will you have daily specials? Are there any other special options you might want to offer your customer?
· Once you establish your menu categories, it is recommended to plan main entrees (platters) first, then the sides that go with the entrees. Other entrees, such as sandwiches and entrée salads are planned next, followed by soups, appetizers, additional sides, and any planned daily specials. Desserts and beverages finish off the categories. This sequence of working through the menu categories helps make sure the most expensive dishes are chosen first so the lower priced items can better fit in the plan and complement the choices offered.
· Typically the more limited the menu choices, the easier it is to control costs, so it’s not surprising that many successful operations serve only pizza and a few Italian selections while others specialize in burgers and fries, or even just ice cream and frozen treats with a few sandwiches.
· The menu planner can consider factors such as cross-utilization of products, balance, variety, customer preferences and trends, as well as all those management factors for the entire menu mix.
How to Make a Restaurant Menu (menu design)
Use the information to compose your own menu.
Homework. Compose the menu using received information.
Урок 47.
Тема. Меню. Призначення меню.
Hello.
Look at this video!!!! Welcome to our lesson of professional English.
Dear pupils, listen McDonald's
Menu Song https://www.youtube.com/watch?v=XvhDw5bQbd8
and write down names of dishes you've heard.
So, in this lesson
you’l get to know about the menu. After completion of this lesson you will
be able to understand:
- The definition of Menu.
- Basic principles for organizing a menu.
Task 1.
So, read and translate the information which are given below, your task is to
write down the definition the word “menu” into your copybooks.
Menu is the statement of food and beverage items
available or provided by food establishments primarily based on
consumer demand and designed to achieve organizational objectives.
It represents the focal point around which components of food
service sytems are based. The menu is designed carefully what the
outlet wants to cater for, keeping in mind the type of clientle. The
main advantage of a well-planned menu is that it leads to
consumer satisfaction. It also helps to motivate the employees for a
responsible and successful service.
A successful
menu depends upon composition the right combination of foods,
prepared perfectly, to the entire satisfaction of the customer.
MENU
In a
restaurant, a menu is the list of dishes to be served or available
for a dinner to select from. The items that are available for the
diner to choose from are broken down into various categories, depending on
the time of day or the event.
The
compilation of a menu is the most important part of a caterer's work. It
is regarded as an art, acquired only through experience and study. The
menu is a link between the guest and the establishment, hence it should be
carefully planned by the
establishment's professionals, namely the
executive chef, the food and beverage manager and the food and beverage
controller.
Menu Meaning: https://www.youtube.com/watch?v=oDY_R5B7sgQ
Task 2. Read and translate into Ukrainian
(in written form)
BASIC PRINCIPLES OF MAKING A MENU
1) Cold and warm dishes are listed
separately.
2) Appetizers, soups, seafood and main
courses are listed in separate groups.
3) In every group the lighter dishes are
listed before the richer ones.
4) Salads should be highlighted.
5) If offered, low-calorie foods should be
specially indicated, and the number of calories should be stated.
6) Every dish should be described clearly
and simply, in an appetizing way, without being too flowery.
7) House specialties (the dish a
restaurant specializes in and seasonal items should correspond to the season
and should change accordingly.
8) The dessert selection should be listed
on a separate attractive card. The menu should inform the guests that such a
card is available.
Task
2.
You should to know How to Plan a Menu, so this video help you to understand how
do it.
Task 3. Write down dialogue Ordering Food at a Restaurant. Your task is to look at the menu and complete the dialogue.
Task 4. Improve
your reading skills. Read, translate and answer the questions.
Sample Dialogue
Dave and Sarah decide to visit an American
restaurant.
Waiter: Good afternoon. Table for two?
Dave: Yes, please.
Waiter: Smoking or non-smoking?
Sarah: Non-smoking.
Waiter: Right this way.
Dave: Yes, please.
Waiter: Smoking or non-smoking?
Sarah: Non-smoking.
Waiter: Right this way.
They walk to a table. Dave and Sarah sit
down and the waiter gives them menus.
Waiter: I’ll be back in a few minutes to
take your order.
After 7 minutes, the waiter returns.
Waiter: Are you ready to order?
Dave: I think so, but can I ask? What is Beef Stroganoff?
Waiter: It’s beef cut into small pieces and served in a sour cream and white wine sauce.
Dave: Ok, that sounds good. I’ll have that.
Waiter: Excellent. And that comes with your choice of French fries, fried mushrooms, or rice.
Dave: I’ll have rice.
Waiter: Anything to start?
Dave: I think so, but can I ask? What is Beef Stroganoff?
Waiter: It’s beef cut into small pieces and served in a sour cream and white wine sauce.
Dave: Ok, that sounds good. I’ll have that.
Waiter: Excellent. And that comes with your choice of French fries, fried mushrooms, or rice.
Dave: I’ll have rice.
Waiter: Anything to start?
Dave: I’ll have the French Onion soup.
Waiter. OK. And what can I get you?
Sarah: Is the Spaghetti and Meatballs very large?
Waiter: Yes, it’s a big portion.
Sarah: Oh, I’m not very hungry.
Waiter. OK. And what can I get you?
Sarah: Is the Spaghetti and Meatballs very large?
Waiter: Yes, it’s a big portion.
Sarah: Oh, I’m not very hungry.
Waiter: Then can I recommend the Chicken
with Mushrooms? That comes with noodles, but it’s not too big.
Sarah: Ok. I’ll take Chicken and Mushrooms. And a salad to start.
Waiter: Very good. And what can I get you to drink?
Dave: A Coke, please.
Sarah: I’ll have orange juice.
Waiter: Oh, I’m afraid we’re out of orange juice. But we have pear, apple, grape, and kiwi-banana.
Sarah: Kiwi-Banana? That sounds interesting. I’ll try that.
Waiter: Excellent. I’ll be back with your drinks in a minute.
Sarah: Ok. I’ll take Chicken and Mushrooms. And a salad to start.
Waiter: Very good. And what can I get you to drink?
Dave: A Coke, please.
Sarah: I’ll have orange juice.
Waiter: Oh, I’m afraid we’re out of orange juice. But we have pear, apple, grape, and kiwi-banana.
Sarah: Kiwi-Banana? That sounds interesting. I’ll try that.
Waiter: Excellent. I’ll be back with your drinks in a minute.
Questions:
1. What does the waiter ask before seating Dave and Sarah?
2. How do Dave and Sarah say what they want to eat?
3. What do Dave and Sarah order for starters? For their main meal? To drink?
4. How does the waiter suggest a meal for Sarah?
5. What problems do the diners have?
6. Is the conversation formal or informal?
1. What does the waiter ask before seating Dave and Sarah?
2. How do Dave and Sarah say what they want to eat?
3. What do Dave and Sarah order for starters? For their main meal? To drink?
4. How does the waiter suggest a meal for Sarah?
5. What problems do the diners have?
6. Is the conversation formal or informal?
Let's revise!!! Let’s revise
vocabulary!!!
- So, here you can find general English vocabulary
and phrases for Dining out in Restaurant.
- The information at these pages will help you to
do all tasks!!!
Writing.
Task 5.
Complete the table with the given words and your own words.
herring ,borshch ,
varenyky with cheese, , green salad, oysters, mushroom, chicken soup , noodle
soup , roast chicken,, deruny, ice-cream, hot chocolate, biscuits, apple-pie,
mashed potatoes, boiled rice whipped cream.
Appetizer
|
The main course
|
The first course
|
Dessert
|
Task 6. So, now do ex. 1, 2 from the copy given below.
Homework!!! Learn Topical Vocabulary and
phrases.
Task 7. Design your own menu!!!! Use
the examples which are given below. Write the name or your restaurant. Include
3 choices for Starters, Main Course, Desserts. Also include prices. Decorate
your manu with pictures of the dishes on your manu.
Урок 48.
Тема. Види меню.
Types
of Menu
So, let’s continue our work…
Do You
Know Types of Menu?
Task 1. Look at this video and get general information about types and
classification of menu.
So, there
are many types of menus. But in reality all are fallen into 2 categories which
means there are in fact 2 major types of menu. They are: The Table D ’ Hôte Menu The à la Carte Menu.
TYPES
OF MENU
In
a restaurant, there are two different types of menus which are
differentiated by the manner in which they are served and priced. A
menu may be a la carte or table d'hôte.
A
La Carte Menu
An
“A La Carte Menu”, is a multiple choice menu, with each dish
priced separately. If a guest wishes to place an order, an a la carte
is offered, from which one can choose the items one wants to eat. Traditionally,
the original menus that offered consumers choices were
prepared on a small chalkboard, a la carte in French; so
foods chosen from a bill of fare are described as à la carte, "according
to the board."
In
an a la carte menu all items are cooked to order including the
sauces that are made with wine, cream or mustard. Depending on
the dish chosen by the guest, the cooking time will vary. It is necessary
to inform the guests about the time the preparation might take.
An extensive a la carte menu is impressive but involves a huge amount
of mise-en-place.
Table
D'hôte
Table
d'hôte is a French phrase which literally means "host's table".
It is used to indicate a fixed menu where multi-course meals with
limited choices are charged at a fixed price. Such a menu may also
be called prix fixe ("fixed price"). It usually includes three or
five courses meal available at a fixed price. It is also
referred to as a fixed menu. Because the menu is set, the cutlery on
the table may also already be set for all of the courses, with the
first course cutlery on the outside, working in towards the plate as the
courses progress.
Task 3. Read, translate and write down this dialogue into your copybooks.
Reading.
Task 4. Read the text and do exercises in written form.
Homework.
Vocabuary exercise. Fill in the gaps.
Don’t forget that you are the best!!!
Lesson 49-50.
Тема. Меню спеціальних видів обслуговування.
Сезонні та фірмові страви в меню.
Hello! How are you? 1. In this video, we’re going to learn what to say when you go to a restaurant.
https://www.youtube.com/watch?v=Og16fXCJ-aw
2. The menu in a restaurant – Useful words and phrases
https://www.englisch-hilfen.de/en/words/menu.htm
3. Learn or revise restaurant vocabulary. Do the vocabulary quiz⇓
https://www.englishclub.com/vocabulary/food-restaurants.php
4. Let's repeat chapters in menu. Do exercises.
https://www.easypacelearning.com/all-lessons/english-lessons-level-3/1113-restaurant-menu-vocabulary-english-lesson
5. Write down the dialogue into your copybook.
6.Write a dialogue using menu⇓.
Homework.
Learn topical vocabulary.
Make a dialogue using the information from the video.Wedding buffet menu ideas.
https://www.youtube.com/watch?v=HWm27h60i2kGood Luck!!!
Урок
51.
Тема. Порядок та розміщення страв та закусок з
урахуванням послідовності їх подачі.
How are you
today? Are you full of energy?
à la carte: - Do you have à la carte dishes as well as set menus?
appetizer: - For an appetizer I'll have spring rolls, please.
café (also "coffee shop": - Is there an all-night
café around here?
cafeteria (also "canteen"): - What's the food in the
school cafeteria like?
cheese platter: - After dessert, we had a
cheese platter and some more wine.
course: - French meals usually include three or four courses.
cuisine: - There's more to Indian
cuisine than curries, you know.
dessert: - You love desserts, don't you?
eat out: - We usually eat out three or four nights a week.
menu: - Let's check the menu before deciding whether to eat here.
restaurant: - There are lots of Thai and Japanese restaurants around here.
savoury: - Most appetizers are savoury dishes.
service charge (also "service"): - They've already added a
20% service charge.
|
set menu: - Are the set menus good value?
side dish (also "side order"): - I'll have the steak with
a side dish of potato salad, please.
sommelier (also "wine steward"): - Our sommelier also
developed our wine list and orders the wines.
special: - Today's specials are
grilled Hawaiian salmon and Australian tiger prawns.
wine list: Would you like to see the wine list, madam?
entrée: - What are you having for your entrée?
fast food: - I'll get some fast food on the way home.
high-class: - We can't afford to go to those high-class restaurants.
hors d’oeuvre (noun): - Let's order some hors d'oeuvres first.
maitre d’ (also "head waiter"): - Good maitre d’s earn a
lot of money these days.
make a booking (also "book a table"): It's a popular restaurant
so we'd better make a booking.
|
Task 2. Match the words with
their definitions.
1. à la carte a) a printed list of all the wines available in a restaurant.
2. Appetizer
b) a
dish that's available sometimes, but isn't on the regular menu.
3. cheese
platter c) a
wine expert who advises guests on ordering or pairing wines.
4. Course
d) one part of a meal.
5. Dessert
e) a
multi-course meal sold for a fixed price.
6. eat out f) (of
food) salty or spicy rather than sweet.
7. Entrée
g) a
place with a kitchen and dining area where people pay to eat meals.
8. hors
d’oeuvre h) the
list of foods and drinks served in a restaurant, café, hotel, etc.
9. menu i) a savoury food served as an appetizer before
the main course.
10. Restaurant
j)
the main course of a meal.
11. Savoury
k) to
go out to a restaurant, esp. at night.
12. set menu
l) sweet
food eaten at the end of a meal.
13. Side dish
(also "side order m) an extra dish or
serving that's ordered together with a main dish.
14. sommelier
(also "wine steward") n)
a selection of cheeses and crackers served on a
large plate.
15. special
o) a
dish that's eaten before the main course.
16. wine list
p)
ordered as a separate dish; not part of a set menu.
Task 3. Look at these video and get some general information how to
develop a restaurant menu (make some notes into your copybooks):
Task 4.
Write down the dialogue into your copybooks. Complete the sentences with the
words.
Task 5. Let’s continue our work. Do activity 1-3 in written form. Learn the
dialogue by heart.
Homework!!!!
You’ve
done a good work today. Now I want to thank you for your participation.
I hope it was interesting and useful experience for you.
Good-bye!
SEE YOU!!!
Урок 52.
Тема. Прейскурант. Призначення прейскурантів.
Hi, how are you? Are you ready to work?
So, task 1. Write down the definition of
the word:
price list (praɪs lɪst) n - 1.
a list of the prices of a good or service;
A
list of items for sale with their prices.
2. a
list of the current prices of items on sale.
"our
latest catalogue and price list".
Task 2. Look the video and make notes.
4 Methods for Pricing Menu Items:
Task 3. Look at the examples of price list
and make up your known one.
Developing
Reading.
Task 4. Read,
translate and do all tasks in writing form.
Homework. Write down and fill in.
SEE YOU!
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